30-day Low Price Guarantee:
We guarantee the lowest prices on the internet every day in our online store! We constantly comparison shop our products on the web to ensure you will get the best price from Busy Kids. Sure, you may find a deeper discount on some items elsewhere, but they make up for it by inflating their shipping charges or adding "handling" charges. If you find an identical item with a lower delivered price that is legitimate, we will gladly beat their price. Simply call 1-763-757-0512 with our competitor's website address, item number(s), and total delivered price (shipping and handling included). Our low-price guarantee is also valid for
30 days after you place your order. So shop now with the confidence that you have received the best deal right here!
Within the United States, we ship to continental U.S. states only. All merchandise is shipped directly from the manufacturer(s), which results in different delivery dates for each manufacturer. These delivery times may vary from a few days to a few weeks. If your order contains items from multiple manufacturers, your order will be delivered in multiple shipments - one for each manufacturer. However, you will have only one Busy Kids order number for easy reference.
Some products will ship truck, because they are too large or heavy for Fedex or UPS. Truck deliveries are "tailgate" only. The driver will bring the merchandise to the tailgate of the truck and you will be responsible for getting your order into your facility. For an extra fee, you may request "inside delivery". Please call 800-344-7155 to request additional delivery options.
All furniture products are custom ordered and shipped from the manufacturer. Therefore, your credit card will be charged at the time your order is transmitted to the manufacturer.
We do accept authorized purchase orders (POs) from government agencies, public schools, and some commercial businesses. You may order online using your PO number. Please fax your PO request form to 612-677-3041. All purchase orders are subject to credit approval.
All returns must be authorized through our customer service within 30 days of delivery. If your order arrives as requested but you subsequently decide you want to return it, you will be responsible for all shipping charges, including return charges. Restocking charges of 20-30% may also apply, depending on the manufacturer and the circumstances.
If you cancel your order after it ships from the manufacturer, you will be responsible for all shipping charges, including the original shipping and return shipping charges. There is also a 20-30% restocking charge.
Only orders that are cancelled before they ship will receive full credit.
Count, Open & Inspect entire contents BEFORE signing for the shipment!
All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves.
If the boxes look damaged, note damaged items and/or shortages on the delivery receipt. REFUSE any damaged goods. Failure to note damages/shortages at the time of delivery releases Busy Kids from all liability; therefore, you are responsible for any replacement costs. Failure to adequately describe external evidence of loss or damage may result in the shipper refusing to honor a damage claim. Please keep the original box and packaging at original delivery site in order for the manufacturer and shipper to participate in claim payment. The responsibility for damage to your order after it leaves the manufacturer rests entirely with the shipper, whether damage is visible or concealed. If you have damaged items, please call us within 72 hours of receipt of shipment. A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable. Specific notation of damage to the carton and product is required.
Privacy and Security:
Your personal information
At this site, we only collect personally identifiable information about you to the extent you specifically provide it to us. This includes only the information you provide when you place an order. We use this information you share with us only to process your order. We do not sell or share this information with anyone outside our company.
This site, uses Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at this site is just as safe as giving your credit card number over the phone.
This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please be assured we are committed to your security.